Refund Policy
IF YOU HAVE QUESTIONS, EMAIL EATMAMAMUNCHIES@GMAIL.COM BEFORE MAKING YOUR PURCHASE.
For all refund issues pertaining to orders made via www.eatmamamunchies.com
we encourage you to contact us via email at eatmamamunchies@gmail.com
We do not handle refunds for purchases made at independent retail locations. If you purchased a Mama Munchies product at a retail location, or through a website other than www.sipmamas.ocm, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.eatmamamunchies.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 7 days. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 7 days from when the order was delivered.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable, or your shipment is missing any products you must notify us the day of product arrival via phone at 954-299-5566 or email at eatmamamuchies@gmail.com.
The email must contain:
Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number)”.
A description of what happened.
Photo of the product in question.
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.